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  1. What methods of payment do you accept?
  2. Why hasn't my order been shipped out yet?
  3. Do you accept PayPal funds?
  4. My credit card payment keeps getting declined. What's the problem?
  5. What is the Card Verification Code (CVC) and where can I find it?
  6. I've placed my order and completed my payment. What's next?
  7. How long does it take for my order to ship out?
  8. How does Rush Processing work?
  9. Why hasn't my order arrived within the specified delivery time-frame?
  10. What is your out-of-stock item policy?
  11. I've ordered an out-of-stock item. How long will it take for the item to ship out?
  12. Can I separate my shipment into multiple parts, so that I can get my items faster?
  13. Why is the tracking information for my order not updating?
  14. Do you ship to my country?
  15. How can I buy replacement parts?

What methods of payment do you accept?

We accept the major credit/debit cards, including Visa, Mastercard, Discover, and American Express. Gift cards or pre-paid debit cards are also accepted. To pay with a credit/debit card (including gift cards), please select "Credit/Debit Card" on the payment page during the checkout process.

We do not accept any other payment method at the moment, but please feel free to suggest a payment method via the Contact Us section, and we'll take it into consideration for the future.

Why hasn't my order been shipped out yet?

If your order hasn't been shipped out within the 1-2 business day processing time estimate, please be advised that there are several possible reasons this could have happened:

  • Item out of stock: If an item is out of stock, the order won't be able to ship. We will usually contact you if this happens. If you didn't get an email, please feel free to use the Contact Us section.
  • Item is on pre-order: If an item in the order is on pre-order, the order won't be able to ship out until the pre-order item is available. If you require more information about this, please feel free to use the Contact Us section.
  • Customized Items: If there are customized items in the order, this will take additional time to prepare. Usually, this is made clear on our website when shopping. If it's been a while and you would like to request an update, please feel free to use the Contact Us section.
  • Other: There are other possible reasons for an order to not be marked as shipped within the 1-2 day processing estimate, including human error and how busy the season is. Announcements regarding any known delays will typically be made on our home page. If you would like to request an update after the 3rd business day, please use the Contact Us section.
  • To lookup your order and get the status anytime: Please visit the Support Center

Do you accept PayPal funds?

No, we do not accept PayPal funds directly at this time. If you don't have a credit card or debit card, we would recommend looking into obtaining one, as it is a very secure and convenient payment option.

In some countries, it's also possible to get a MasterCard Debit card that draws funds from your PayPal balance directly. You would have to ask them about eligibility for this service.

My credit card payment keeps getting declined. What's the problem?

If your credit card payment has been declined and no specific error message was given, this usually means that your credit card has insufficient funds to complete the payment, or that the credit card has been deactivated. Please also be sure to enter all of the card details correctly, especially the card number and expiration date.

Please note that all of our prices are in US Dollars, so if the funds on your credit card are in another currency, a conversion will be required and you must have sufficient funds remaining after the conversion to your local currency is made.

If the above steps still don't work, please try using the "Stripe Checkout" payment option at checkout instead.

Sometimes, our customers report that simply switching to a different device or computer fixes the problem. We would recommend trying this if the above steps still don't work.

If you require assistance in narrowing down the problem, feel free to contact us at support@thecubicle.us.

What is the Card Verification Code (CVC) and where can I find it?

The Card Verification Code is a three or four digit number located on your physical credit card that provides an extra layer of security for credit and debit card holders. The location of the CVC depends on the card type:

Discover, MasterCard, Visa: the CVC is the last three digits of the number that appears on the back of your card in the signature bar.

American Express: the CVC is the four digits located on the front of the card, on the right side.

Source: Google Wallet

I've placed my order and completed my payment. What's next?

After placing your order and completing payment, you should receive an order confirmation from us via your provided email address. After your payment is charged, the status of your order will be updated to "Processing," and then "Preparing for Shipment" once the order has been assembled. We will then pack and ship your order as soon as we can. After we ship out your order, we will send an email update to your provided email address with a USPS tracking number and other details relevant to your order. You can also view the tracking information and order history updates in the My Account -> Orders section.

How long does it take for my order to ship out?

Orders typically ship out within 1-2 business days, but during times of higher than normal sales volume (like during sale events), it can take a little longer than usual for orders to be shipped out. If you are in a big rush to have your order shipped out, we offer Rush Processing at the checkout for a small fee. If you have already placed an order and would like to inquire about the status, please use the Contact Us form to ask about the order.

How does Rush Processing work?

Rush Processing works by adding a "Rush" tag to your order in our shipping system. Rush Orders are always printed out before normal orders, and they are printed out immediately instead of on a day-by-day basis. During a busy time, this allows us to prioritize these orders and ship them first.

Rush Processing guarantees same or next-day processing, excluding any customized products, like Cubicle Labs cubes, Cubicle Pro Shop cubes, Lube Serviced cubes, Replacement Parts, and custom logos. This means your order will be in the mail same or next-day. If for any reason this guarantee was not met, or if you are not satisfied with this service, please use the Contact Us section to get in touch with us and you will be eligible for a refund of the fee.

Why hasn't my order arrived within the specified delivery time-frame?

Orders shipped within USA: If you got Standard or Expedited shipping, the shipping speeds (3-5 days for Standard and 1-3 days for Expedited) are not 100% guaranteed. The USPS provides us with these delivery time-frames for reference purposes, but delays can happen on their end. The only guaranteed service that is offered is the Express shipping method, in which you will be refunded the shipping cost if the order hasn't arrived by the specified delivery time-frame.

Orders shipped to outside the USA: Delays are possible with international shipments for a variety of reasons. Not only is there much more distance to cover, but there's also government agencies that sometimes inspect the goods before they enter the country, which can add to the total shipping time. Also, while rare, lost or confiscated shipments are a possibility. There's often not much we can do but wait out the delay. Please do not contact us regarding a lost shipment until at least 5 weeks after the order was shipped out (but do not wait more than 75 days to contact us).

What is your out-of-stock item policy?

If a certain color of an item has gone out of stock, there will be a red Out of Stock notice on the product page describing which color is out of stock. You may still purchase the item, but it will be shipped out after we restock.

I've ordered an out-of-stock item. How long will it take for the item to ship out?

We generally restock out-of-stock items every 1-2 weeks. You can expect the product to be shipped out as soon as it becomes available. If an item is permanently out of stock, we will contact you by email about it.

Can I separate my shipment into multiple parts, so that I can get my items faster?

Provided that all of the items ordered are in stock, we will ship them all out promptly. However, if you order an out-of-stock item in your order, your order could be slowed down. If you would like to receive your order in multiple parts, as soon as each part becomes available, please let us know in the order comments, and we may be able to grant your request. However, please note that due to the higher cost of sending orders in multiple packages for our international customers, we cannot always grant this request. For U.S.-based customers, we are usually able to split shipments into multiple parts at no additional charge, if necessary.

Why is the tracking information for my order not updating?

There are various reasons for the tracking information to not be working normally. Here are the most common reasons:

  • USPS Error: USPS forgets to scan the package into their system, even though we physically handed it over to them. This is NOT a cause for concern -- the package is moving along normally, but it just won't be fully trackable until it is near the delivery date.
  • International Shipments: For international orders, packages destined for certain countries cannot be tracked once they leave the USA. The last stop will usually be Jamaica, NY. After this, the package will still be on its way to the destination, but the tracking won't be able to update anymore because there hasn't yet been an arrangement to share tracking information with the USPS from the destination country.

Do you ship to my country?

We ship orders via United States Postal Service to anywhere in the world with a mailbox. The USPS isn't responsible for the final delivery, but they instead hand over the package to the local postal service in your country, and then they deliver the package to you how they normally do. If you live on Earth and have a mailbox or PO box that the local postal carrier delivers to, you will most likely be able to order from us as long as you input your address information correctly.

The only known exceptions at the moment (due to mailing restrictions) are: Iran, Cuba, and North Korea.

How can I buy replacement parts?

Please check out the "Spare Parts" section on the left panel of our site. Select the correct cube type, and then follow the instructions on the page.

If your replacement part is not listed, please feel free to use the Contact Us section to inquire about availability.

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